Sales Executive 417 views

Job Requisition ID: [[158577]]

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
To achieve sales targets on units (new & CPOV – Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.

What you will do:    

• Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey
• Achieve the set Trade-ins
• Achieve monthly Finance and Insurance (F&I) product sales targets
• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing the Net Promoter Score (NPS)
• Lead management (Telephone/Web/Walk-in enquiries)
• Capture customer data (test drive, ID, email address, etc.)
• Achieve 100% of the mandatory required training as per Al Futtaim and Original Equipment Manufacturer (OEM) requirements
• Ensure knowledge of competition activities to be able to counter customer arguments

Required skills to be successful:

• Experience working within the automotive Retail & SME industry often have to work extended hours most evenings and weekends to achieve their targets
• Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
• Strong negotiation skills, with evident ability to influence customer choices
• Upselling skills and ability to create value from new products
• Written and spoken Arabic & English is a must

About the Team:
This role reports to the Sales Manager.

What equips you for the role:

• Minimum of Bachelor’s Degree
• Exceptional written and spoken communication skills
• Excellent planning and scheduling
• Ability to multitask
• Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
• Charismatic personality that gains customer confidence and trust
• Established work ethic
• Adaptive and open to adopting new selling strategies and encompassing feedback
• Personally accountable for actions
• Self-motivated and immune to allowing external market forces influence individual performance
• Results oriented
• Personally driven to grow and progress within the company.