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Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must declare as soon as possible online by means of the Services Australia website.

To get approved for JSP an individual need to:

– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be out of work, and
– looking for work and going to take part in activities that increase their chances of finding a task, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– utilized or studying full-time and are unable to carry out these due to a medical condition, disease or injury and job work or research study to return to

If the customer has shown they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, however their income has lowered. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they should offer their checking account balances, proof of earnings and employment separation information.

Customers can start an early claim online. They will have the ability to complete Your personal details, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to address in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online until within 2 week of being eligible for JSP. They will get a pointer notification 2 week before the eligibility date.

A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the customer is certified however not payable when they claim.

Customers transferring from a current income assistance payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers need to develop a myGov account and link their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, job to begin an online claim for JSP they must:

– indication in to myGov and gain access to their connected Centrelink online account
– guarantee their personal information are proper. From the menu, pick the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For job more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a minimized concern set as part of their online claim if they are:

– presently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.

The task will enable the client to carry out a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or job inappropriate to finish an online claim or candidates. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client begin a claim which can then be finished by the consumer in their Centrelink online account

Remote clients

If the customer lives in a and generally utilizes an agent, Remote Service Centre, or phone to do business and is not able or inappropriate to finish an online claim, job the customer should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote customers.

The client needs to have:

– the remote indication revealing on the Customer Overview, or
– a residential address in a remote place

To examine the address is in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of an individual, motivate the nominee to help the person claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be affordable for a consumer to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, job see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have lowered their employment prospects by transferring to a brand-new area.

If this is the case, the Service Officer should examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance event has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Labor force Australia or other professional supplier, will have an initial appointment booked throughout the Participation Interview. Attending this first provider appointment is understood as the task seeker’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will determine the start date of the job applicant’s income support payment. Note: this goes through task seekers meeting any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job hunters to the Workforce Australia online work service. This excludes job hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically determine this and apply the proper rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to customers throughout their online claim. Employer information, name and ABN, will be presented to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a client verifies the employer, once on payment, STP pre-filled earnings will exist to the consumer when they report. If the customer does not validate the employer, as soon as on payment, the STP employer may provide to the customer once again when they report.