Cold Storage Customer Service Manager 128 views

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:  The Customer Service Manager serves as the single point of contact for customer logistics initiatives and manage towards meeting logistics performance targets and the liaison for distribution, warehousing, and sales to deliver best-in-class logistics services in the most efficient manner. Manages all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Responsibilities:

• Manage customer expectations (KPI, service levels.)

• Oversee office functions internal / external.

• Serve as the primary liaison with Sales, Production, and Global Logistics staff on the delivery of cost-effective customer service.

• Support Regional Logistics team in carrier and warehouse sourcing and work with carriers to reduce costs.

• Support operations.

• Work with production to resolve customer and manufacturing issues.

• Understand job duties and serve as back up for other positions.

• Handle escalated customer service issues.

• Point of contact for customers.

• Support staff as needed.

• Responsible for designing and implementing improved processes, or operational policies.

• Recommends changes to products or services to fulfill customer needs.

• Other duties may be assigned.

Supervisory Responsibilities:     

This job has supervisory responsibilities.

Qualifications:  

• Bachelor’s degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.

• Familiar with a variety of the field’s concepts, practices, and procedures.

Company Benefits: