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General Manager

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveller. Featuring 341 bedrooms and 10 meeting spaces, offering coffee to cocktails in our 40 seater lounge and 110 seats in our Gallery Restaurant, with 24/7 In Room Dining and fitness centre. The hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

As the General Manager you will be accountable to

• Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.
• Align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
• With integrity and in alignment with our Leadership Expectations, lead a diverse team to build the trust of others in all interactions and cultivate a positive guest and colleague experience.
• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.
• Bring Hyatt’s values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.

About you

• The successful candidate will live our purpose of care, by leading and fostering a diverse team, having the ability to build and grow connections, identifying and developing talent, leading with compassion and displaying high emotional intelligence.
• Championing our purpose, developing diverse talent, you will have an agile mind-set and be open to experiment to improve, as well drive impact as a business leader
• Experience as a General Manager in a full service property is needed.
• Previous Hyatt experience would be preferred
• Strong business acumen is essential, along with a proven track record in achieving key business KPI’s, such as guest service, financial targets and colleague and guest experience.

Just some of the benefits you will enjoy as a General Manager*

• Leadership package including bonus and private healthcare
• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start
• Business attire laundered complimentary
• Headspace membership
• Private medical cash plan, with access to an Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at participating UK Hyatt Hotel restaurants and bars
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

*t&cs may apply

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next step: Apply today for this General Manager role and start your journey with Hyatt Place London Heathrow Airport!