Performance Manager 118 views

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Purpose/Summary

The Performance Manager is responsible for building a comprehensive performance management analysis capability, inclusive of KPIs, performance metrics, and data trends for the Specialized Maersk Ground Freight (MGF) business unit.

Key Responsibilities

• Build and lead the performance management analysis function.
• Run analytical data to support KPIs and customer-specific analysis to drive financial and operational improvements.
• Partner with the Commercial, Delivery, and Customer Experience teams in the development of KPIs and solutions to drive customer outcomes.
• Identify and communicate with key stakeholders.
• Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools.
• Liaise between various business departments and groups.
• Assess options for process improvement, including business process modeling.
• Maintain documentation regarding various projects, processes, and operations.
• Collaborate with project managers and cross-functional teams.
• Gathering insights about issues that need resolving or processes that can be improved.
• Create comprehensive reports and presentations based on gathered intel with the intent to increase revenue and profitability.
• Prepare performance insight data gathered from business intelligence information.

Skills and Experience

• Advanced experience with Tableau and Power BI.
• Previous experience in the ground freight industry required.
• Proven history within performance management required.
• Critical thinking and analytical problem-solving skills.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements, and operational decisions.
• Resourcefulness and creative, out-of-the-box thinking.
• Experience testing and mapping various business processes and protocols.

• Highly analytical and data oriented.
• Strategic thinking
• Ability to create structure for data processes and drive best practices across product excellence.