Manager, Kids Club, One&Only Aesthesis, 9 views

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About  the Role

Manages and ensures the smooth running of the Kids Club. The Kids Club is responsible for the well – being of the participating children by providing highly personalized, efficient and responsive service during operating hours of the Kids Club. Implements programs introduced by the management and carry out all activities / programs. Duties also include supervising, directing, assisting and ensuring the cleanliness and maintenance of Kids Club and its surroundings.

Key Duties and Responsibilities

• Ensures Kids Club representative is present at arrivals and departures to greet child/guests.
• Ensure all necessary welcome/invitation letters/cards, introduction letters and complimentary arrival kits are always available and ready at appropriate times, according to Kids Club Standard Operating Procedures.
• Ensures that Standard Operation Procedures for all activities and excursions are exercised and practiced at all times.
• Supervises and co-ordinates all beach and non – beach activities, programs, excursions on or off the premises
• Ensures all necessary registration forms and monthly participation reports are neatly compiled and submitted to the Resort Manager.
• Reports feedbacks to his/her respective Division Head on likes and dislikes of children with regards to the activities and programs implemented.
• Participates in training programs, Life Saving Program and First Aid classes.
• Constantly develops new activities and ideas to conduct activities better and in a more exciting approach.
• Welcomes, greets and assists guests with any requests, enquiries and directions.
• Reports to duty on time, dressed in the issued uniform, and groomed as described in the resort’s grooming standards.
• Represents, promotes, and up sells One&Only Aesthesis at all times and to the best of his/her abilities.
• Ensures that all Kids Club areas, within the assigned section, are kept clean and tidy at all times
• Looks after guests, who need special attention with utmost care, accuracy and tolerance.
• Maintains inter department relations and communication to achieve synergy within the department and the resort.
• Abides by resort’s rules and regulations and ensures that subordinates abide by them as well.
• Is responsible for inventory of all the items in the Kids Club.
• Attends inter-departmental meetings and training sessions.
• Shares knowledge and skills with his/her subordinates.
• Ensures that all Kids Club Team Members follow safety rules and operating procedures.